The Contact Center of the Future: Embracing Culture and Advanced Technologies to Enhance Customer Experience

Jeff Beelman, Contact Center Solution Architect, General Dynamics Information Technology [NYSC: GD]

Recent Technology Developments: The Impact on the Contact Center Environment

Cippy Seidler, Director, Consumer Care Center, Banner Health

Using Technology: The Journey to Build and Optimize a Small Contact Center

Billie Sue Durden, Director, Meadows Regional Medical Center

Don't Call it a Contact Center - The DFW Experience Hub

Julio Badin, Senior Vice President, Customer Experience, Dallas Fort Worth International Airport

Don't Call it a Contact Center - The DFW Experience Hub

Selecting The Contact Center Cloud Vendor That is Right For Your Organization

Theresa Tisdale, VP Contact Center Operations, Equity Lifestyle Properties

Selecting The Contact Center Cloud Vendor That is Right For Your Organization

Customer Experience Benefits of Contact Center Services

Janie Frank, Knowledge Management Analyst, Hunter Douglas

The Future of Contact Center Technology Lies Not in the Technology Itself

Lara Ponomareff, Practice Leader, CEB

The Future of Contact Center Technology Lies Not in the Technology Itself

Role of Cloud in Contact Center

Jeff Linden, SVP-IT & CIO, Red Roof Inn

Contact Center - Trends and Opportunities

Contact Center - Trends and Opportunities

Supantha Banerjee, CIO, PSC Metals, Inc.

Dreaming About the Contact Center of the Future

Dreaming About the Contact Center of the Future

Christian Bowman, General Manager of CX & Engagement, Neds

Digital Consumerism Changes the Face of the Contact Center

Digital Consumerism Changes the Face of the Contact Center

Randy Holl, CIO, Contact Solutions, a Verint Systems Company

follow on linkedin follow on twitter

Copyright © 2021 CIOReviewEurope. All rights reserved.         Contact         |         Subscribe        

Top